BitMEX, one of the biggest crypto exchanges, faced a technical problem, called WebSocket on October 8, according to the official statement on Twitter.
We have been experiencing WebSocket issues. We have since resolved this issue and continue to monitor on our side. Please note that a disconnected WebSocket can potentially display a zero account balance and we ask users to be patient while their WebSocket reconnects.
— BitMEX (@BitMEXdotcom) October 8, 2018
The representative of the exchange assured the customers not to get panicked in case of observing “zero” on their balances.
The first news of exchange improper work began appearing about 2 days ago on Twitter. There are some orders not being displayed, the liquidity was reduced, since there were empty candles on charts, furthermore, some people cannot log in, and some of them are not able to withdraw the assets.
The customers are extremely not satisfied with the work of BitMEX, they expressed their disappointment in it.
$500k office a month, but can’t maintain servers on a business predicated on server reliability.
— FOMOSAURUS (@fomosaurus) October 8, 2018
Maybe you guys should invest in getting your product top notch instead of fooling around. Even the slightest increase of traffic makes the whole platform unstable. This should be priority number one. Not acceptable with the amounts of money you’re dealing with everyday.
— Martijn (@icryptomarty) October 8, 2018
A user with a nickname @digital_mine_ even called it a scam:
What is more interesting, technical issues of BitMEX cause a growth of Bitcoin price. The value increased by $90 just in three hours yesterday, according to the data of CoinMarketCap. BTC has also demonstrated historically low volatility, which is the lowest observed on BitMEX since its outset.
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