Poloniex Users Complain about the Exchange Operating Improperly

The famous cryptocurrency exchange Poloniex was accused of providing bad quality services. According to the unofficial Poloniex community on Reddit, the exchange is not transferring funds to the users` accounts. Whereas Poloniex representatives commented on the situation on Twitter:

However, later the users reported that their customer balances were displayed incorrectly and in particular cases even showed negative amounts which was not true.

Poloniex admitted the fact of a failure in their system and reported that it had already started working to fix it up as quickly as possible. At the same time the exchange also disabled forced liquidation of positions.

Although, recently almost every single cryptocurrency exchange has faced different problems, especially related to client support, users have been complaining about Poloniex technical support failures for almost a year already. Therefore one user says that he has been waiting for a response for as much as 158 days.

Another user claims:

“Been waiting on withdrawal verification for 3 months!! This is crazy!! Do I have to get a lawyer? Can’t get access to my own money!”

In the first quarter of this year Poloniex intends to introduce mandatory account verification system.

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