Instagram is testing a new way to recover accounts if they are blocked or hacked.
Today we’re starting to test a better experience for people whose accounts have been hacked. We’ve heard from the community we weren’t doing enough here, so I’m excited about these improvements: https://t.co/uIBJBzRILE
— Adam Mosseri (@mosseri) 17 июня 2019 г.
Currently, the owners of the blocked pages should send an email request for authentication by the Instagram security service.
Read more on the topic:
The trial version is a function embedded in the application in which users enter their contact information pegged to the account, and then receive an access code.
The system works even in case of hacking with data changes.
One of the ways in which the platform is currently conducting an audit is to receive an e-mail photograph of the account owner holding a piece of paper with an access code.
Last year, an Instagram user Lindsie Comerford had to ask for help from hackers, because she could not recover her page through the customer support.
She even wrote an article about this in her blog.
“Well, apparently to get a hacked account back I have got to email support and help 10 times, leave 3 voicemails, and report my account before I could reach a magical help screen that actually guides you towards getting your account back,” she wrote in a blog.
A new feature is available for all Android users.
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